Privacy Policy

Your privacy is important to us. Read on to see how we protect your information.

Charter Alliance Group LLC respects your privacy and this privacy policy ("Privacy Policy") is designed to assist you in understanding the collection, use, and safeguarding of information you may provide to Charter Alliance Group LLC, as well as ways to review and revise the information you provide.

This Privacy Policy applies to customer information submitted via this website (the "Website") as well as customer information submitted to Charter Alliance Group LLC through telephone and other traditional communications. Our Privacy Policy forms a legally binding contract between you and us.

BY ACCESSING, BROWSING, USING THIS WEBSITE OR OTHERWISE SUBMITTING INFORMATION TO Charter Alliance Group LLC, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY.

Member Accounts. In order to use certain features of this Website you will have to create an account ("Member Account"). You may never use another person's Member Account without permission. You are solely responsible for the activity that occurs on your account, and you must keep your password secure. You must notify us immediately of any breach of security or unauthorized use of your Member Account. Although we will not be liable for any losses caused by any unauthorized use of your Member Account, you may be liable for our losses or the losses of others due to such unauthorized use. In order to complete certain travel related transactions, for example, when you make online or offline travel reservations or arrangements, register with our various travel and customer benefit programs, (each a "Transaction"), you will be asked to provide certain personally identifiable information. The personal information we collect about you through such sources will vary, depending on the nature of the transaction and the information required to fulfill your request for our services, but may include personal information ("Personal Information"), and/or payment information (together with Personal Information, the "Transaction Information"), including, without limitation:

  • First and last name, home and email addresses, home and business telephone numbers, facsimile number, and/or other identifying information that permits Charter Alliance Group, LLC to contact you;
  • Travel information, including passenger name and the name of the person making the reservation, travel companion name(s), all travelers' birth date information, departure city and arrival city contact information (for unaccompanied minors), seating preferences, and/or specific dietary or medical needs;
  • Payment information, including credit card number, card holder name, expiration date and billing address ("Payment Data");
  • International travel information, including passport number, nationality, country of residence, and emergency contact information;
  • Charter Alliance Group LLC travel and customer benefit programs participant information, including Discount Travel Program account number, flight information, title, company name and EIN - taxpayer ID number (for Business Travel program participants);
  • Travel agency name and contact information, IATA / ARC number; and
  • Information required to facilitate the use of flight status paging, third party email flight status notification, fare specials notification and similar services.

In compliance with applicable laws, it is our policy to require only the Transaction Information necessary for the specific Transaction that you request; we do not condition your participation in any specific activity on our Website, including a Transaction, on the disclosure of more information than is reasonably necessary to complete such that specific activity and/or Transaction.

Usage Information. In order to better serve your travel needs and provide you with attentive and consistent customer service, Charter Alliance Group LLC also may use certain web technologies such as "cookies" to track your use of our Website ("Usage Information"). Your browser may have an option that allows you to reject cookies, but doing so may limit your use of our Website. Usage Information is anonymous and does not personally identify you. In addition, we may use web beacons (also known as 'action tags' or 'one pixel.gif files'), provided by our advertising serving partner, to measure the effectiveness of, and otherwise manage, our online advertising. These web beacons enable our advertising server to recognize you when you visit the Website and to determine which banner ads bring users to the Website. We do not use spyware, adware or any other similarly intrusive software. The Usage Information Charter Alliance Group LLC collects depends on how you choose to use this Website and/or Charter Alliance Group LLC' service offerings.

Use of Information Collected. Charter Alliance Group LLC uses your Transaction Information for the purposes designated, including to complete the Transactions and fulfill the services you have requested, as well as for reference in the event that we need to contact you when processing your requested Transaction. Further, your Personal Information, including any email submissions and their content, may be used in connection with customer-relations correspondence and may be retained for use in evaluating and improving our customer-relations and assistance programs.

We may share your Transaction Information with our affiliates, as well as with unaffiliated third parties who perform services for Charter Alliance Group LLC or who otherwise are involved in the fulfillment of your Transaction (e.g., other airline carriers, lodging and travel accommodation companies, information systems maintenance and development providers, data archiving, customer communication and similar services). In addition, we may require that you provide your Payment Data to our third party service provider in order to process your Transaction ("Payment Processor"). In such instance, our Website provides a channel through which you provide your Payment Data directly to the Payment Processor; we do not store, access, process or transmit such Payment Data on your behalf.

Finally, Charter Alliance Group LLC also may use your Transaction Information and/or Usage Information to identify and develop products and services that may be of interest to you and/or share this information with certain third parties for direct marketing purposes with respect to special offers, products, services, programs, promotions, surveys, publications, invitations or other opportunities that may be of interest to you. Authorized parties with whom we may share your information are subject to terms similar in intent and purpose to those in this Privacy Policy. You may instruct Charter Alliance Group LLC not to disclose your Transaction Information to third parties for the third parties' direct marketing purposes by calling Charter Alliance Group LLC during business hours at the following toll-free number: 866-373-8513. We do not sell individual customer names or other personally identifiable information to third parties and have no intention of doing so in the future.

Except as otherwise described in this Privacy Policy, Charter Alliance Group LLC does not disclose or release your Personal Information to third parties; provided that, to the extent permitted by law, Charter Alliance Group LLC may use or disclose personally identifiable Personal Information: (a) for compliance purposes, such as immigration and customs control, security, and legal support; (b) in connection with legal requests from (i) government authorities or (ii) third parties pursuant to a subpoena or other legal process; (c) to perform payment verifications, debt reporting or collection, or to otherwise protect the rights or property of Charter Alliance Group LLC, its employees, customers, or end users; or (d) if we sell or otherwise transfer substantially all of our assets related to any website that we own or operate and any product or service that we offer, in which event, we will require such third party to honor our current Privacy Policy, until the third party provides you with notice of changes to the Privacy Policy and permits you to exercise any rights you may have under applicable law to limit disclosures of information about you.

Reviewing/Changing Personal Information. You can review and edit any of the Personal Information you have provided through this Website at any time by logging into your account. Other requests for access to your Personal Information may be made by writing to:

Attn. Customer Relations
Charter Alliance Group LLC
13252 East Control Tower Road
Englewood, CO 80112

Opting-Out. You may opt-out of receiving communications about special offers or programs from Charter Alliance Group LLC or other information for which you subscribed by clicking on a link provided at the bottom of the email communication, or by logging into your account and updating your email preferences.

Security of Personal Information. Charter Alliance Group LLC takes reasonable precautions and has implemented reasonable technical measures intended to protect against the risks of unauthorized access to, erroneous disclosure of, and unlawful interception of your Transaction Information, including by requiring our Payment Processor to comply with applicable laws and industry standards and by employing Secure Sockets Layer (SSL) encryption technology supported by most versions of Microsoft Internet Explorer, Netscape Navigator and other popular browsers. Once your Transaction Information is received by Charter Alliance Group LLC, we use commercially reasonable efforts to limit access to your Transaction Information about you to those employees and service providers whom we determine need access to that information to provide the requested products or Transaction Information to complete your Transaction and/or other provide offers or opportunities that may be of interest to you. However, even after we receive your Personal Information, we cannot guarantee that your Personal Information may not be accessed, disclosed, altered, or destroyed as a result of a breach of our commercially reasonable efforts or as a result of any other event beyond our reasonable control. Also, please be aware that your email transmissions and/or other communications to Charter Alliance Group LLC containing Personal Information may be unlawfully intercepted or accessed by third parties and/or this Website may be subject to hostile network attacks or administrative errors. Accordingly, Charter Alliance Group LLC cannot and does not guarantee that your Transaction Information is completely secure and safe from such risks. Additionally, our Payment Processor is solely responsible for the security of your Payment Data. FOR THE AVOIDANCE OF DOUBT, WE EXPRESSLY DISCLAIM ANY REPRESENTATION OR WARRANTY, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO ENSURING, GUARANTEEING OR OTHERWISE OFFERING ANY DEFINITIVE PROMISE OF SECURITY IN CONNECTION WITH YOUR PERSONAL INFORMATION, TRANSACTION INFORMATION OR USAGE INFORMATION.

Third Party Sites. This Website may contain links to other websites. Charter Alliance Group LLC is not responsible for the collection, use or disclosure of information collected through third-party websites and expressly disclaims any liability related to such collection, use or disclosure. Charter Alliance Group LLC is not responsible for the practices employed by websites linked to or from this Website nor the information or content contained therein. Links to other websites are provided solely as a convenience. Your browsing, use and interaction on any other website, including that of our Payment Processor, are subject to that website's own rules and policies and Charter Alliance Group LLC recommends that you review the information collection practices of such sites before using them or providing them with information.

Children's Use of This Site. Our site is not designed for or directed to children under the age of 13 and Charter Alliance Group LLC does not knowingly collect personally identifiable information from children under the age of 13. We recommend that children under the age of 13 be supervised by an adult while using the Internet and request that children under the age of 13 not provide any personally identifiable information to our Website. We reserve the right to suspend or terminate your Member Account and/or your access to our Website at any time if (1) we have reason to believe that you are under the age of 13 and you have provided Personal Information without obtaining your parents' consent; (2) we have reason to believe you have breached our Terms of Use and/or Privacy Policy or that your conduct violates applicable law or is otherwise harmful to our interests of those of any other third parties, (3) we decide to cease operation of and/or provision of any applicable products or services in connection with the Website; or (4) we have reason to believe that you are under 18 years of age and have registered a Member Account. WE ARE COMMITTED TO COMPLYING WITH THE CHILDREN'S ONLINE PRIVACY PROTECTION ACT OF 1998 ("COPPA"). IF YOU ARE UNDER 18 YEARS OF AGE PLEASE DO NOT USE OUR WEBSITE.

Consent; Changes to This Privacy Policy. By accessing or using this Website or otherwise providing the information described above to Charter Alliance Group LLC, you consent to Charter Alliance Group LLC collection and use of your information as described in this publicly available Privacy Policy. Charter Alliance Group LLC reserves the right, at any time and without notice, to add to, change, update or modify this Privacy Policy, simply by publicly posting such change, update or modification on this website.To help you stay current of any changes, we note the date the Privacy Policy and/or Terms of Use was/were last updated below. Any such change, update or modification will be effective immediately upon public posting on this Website. By continuing to access, browse, use this Website or otherwise provide the information described above to Charter Alliance Group LLC, you acknowledge that you have read, understand and agree to the terms and conditions of this Privacy Policy, as amended, so we strongly recommend that you check this Privacy Policy and Terms of Use periodically.

Further Questions. If you have questions or concerns regarding this Privacy Policy or the collection and use of information submitted to Charter Alliance Group LLC, please direct your inquiries to 866-373-8513.

Miscellaneous. This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Colorado, other than such laws, rules, regulations and case law that would result in the application of the laws of a jurisdiction other than the State of Colorado. If any part of this Privacy Policy is determined to be invalid or unenforceable pursuant to applicable law, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of this Privacy Policy shall continue in force and effect.

Copyright© 2011, Charter Alliance Group LLC All Rights Reserved.