Information and Policies for Grand Junction/Centennial/Rocky Mountain Metro Routes

General Terms:

Denver Air Connection flights are Department of Transportation (DOT) Part 380 public charters sold through Charter Alliance Group LLC. and operated by Key Lime Air as direct air carrier. These charter flights are subject to DOT Public Charter Regulations. By purchasing this travel, you are agreeing to our DOT Part 380 Operator/Participant Agreement.

Reservations are non-transferrable. Certain fares may require advance purchase. Payment is due at the time of purchase.

Taxes and Fees:

Fare includes base fare, plus government-imposed taxes and fees: Airport Passenger Facility Charges (PFCs) of up to $18, other government taxes and fees including US Excise taxes, segment fees and security fees.

Additional fees may be incurred, such as baggage fees, change/cancellation fees, etc. A fee of $8 will be incurred for each reservation booked through our call center.

Advance Purchase

Certain fares may require advance purchase. Seats are subject to availability.

Changes/Cancellations

All changes and cancellations must be handled in-person or through our call center.

Changes and cancellations for non-refundable fares are subject to a $25 change/cancel fee. All changes and cancellations must be handled in-person or through our call center. If you must reschedule, your new reservation will be charged at the current rate and is subject to the change fee, plus any difference in fare. Payment is required at the time the reservation is issued. Changes and cancellations are not permitted less than 48 hours prior to departure time. Within 48 hours of departure time, you are committed to your reservation. No refunds, transfers, or rescheduling are permitted.

Check-In

You must check in in-person. No online/electronic check-in is available.

We request that you arrive 45 minutes prior to your flight, but no later than 30 minutes prior to your departure time.

Check-in will close 15 minutes prior to departure time. Any passengers not checked in at that time will not be allowed to board. No refunds will be given for missed flights due to late check-in.

No-Show

Customers who fail to cancel or change their reservation at least 48 hours prior to travel and who do not board their flight will be considered a No Show, and all remaining funds on the reservation will be forfeited, including Refundable fare types.

Infants & Children

Children under 2 years of age

Children under 2 years of age may travel as a lap child. A lap child does not require a separate seat. Each adult passenger is limited to one lap child. To reserve a seat with a lap child, you must call our call center.

Children 2 to 4 years of age

Children two to four years old must be accompanied by a passenger at least 12 years of age, and are required to occupy their own seat aboard the aircraft.

Children under 12 years of age

Children five to eleven years of age are required to occupy their own seat aboard the aircraft. If the child is not accompanied by a passenger who is at least 12 years of age, the child must be booked as an unaccompanied minor.

Unaccompanied minors

No child under the age of five may travel unaccompanied on a Denver Air Connection flight. Children between 5 and 12 years of age who are not accompanied by a passenger age 12 or older must travel as an unaccompanied minor. Unaccompanied minors are subject to a $25 per leg ($50 round-trip) fee in addition to the cost of airfare. Unaccompanied minors must be booked through our call center. Please allow at least 15 minutes additional check-in time for an unaccompanied minor.

Baggage Restrictions

You are allowed up to two (2) checked bags weighing a combined total of 50 pounds or less. Additional checked items or overweight items may result in additional charges. No carry-on baggage is allowed, however, you may carry on one personal item such as a purse, briefcase, laptop, diaper bag or item of similar size provided the item can be stowed beneath the seat in front of you. Personal Items are subject to maximum dimensions of 6" high X 13" wide X 14.5" deep.

Prohibited Items

Certain items are prohibited by the TSA aboard passenger aircraft. Please see the TSA list for details: http://www.tsa.gov/travel/security-screening/prohibited-items

Hazardous Materials

Federal law forbids the carriage of hazardous materials aboard aircraft, in your luggage or on your person. Hazardous materials include explosives, compressed gasses, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials.

Hoverboards

Denver Air Connection will not accept hoverboards (motorized, two-wheel, skateboard sized scooters) aboard our passenger aircraft in either checked or carry-on baggage. Although government agencies have not prohibited the carriage of hoverboards aboard aircraft, we are joining the growing list of airlines prohibiting these items due to the risk of fire from lithium or lithium-ion batteries contained inside. On rare occasion these batteries can spontaneously overheat and pose a fire hazard risk.

Lithium Batteries

Denver Air Connection will accept lithium ion or lithium metal batteries aboard our passenger aircraft, provided they are properly installed in a permitted consumer electronic device. Spare or loose lithium batteries are not permitted in checked or carry-on baggage, and are only permitted as part of your personal item allowance.

Checked Baggage Liability

Denver Air Connection's liability for lost, damaged, or delayed baggage is limited to $2,000 per fare-paying customer.

Damaged or lost baggage must be reported in person within four hours of customer's arrival at destination.

Improperly packed and/or fragile items will be accepted subject to Limited Release and Denver Air Connection will not be responsible for any damage to items that are accepted with Limited Release.

Expense Reimbursement

Denver Air Connection will reimburse reasonable expenses (not to exceed $100 per day) incurred due to delay of your checked baggage. Receipts must be presented for expense reimbursements. Any disbursements will be deducted from the final settlement if the bag is not located.